Frequently Asked Questions

Can I replace the battery by myself?

SANUPS products all have hot-swappable batteries. The cable connector and battery pack housings are designed with easy and simple maintenance in mind. Please note that the UPS systems are UL listed and CE marking products. To keep these labels, please ask our field support to replace the battery.

– Tips for replacing the battery pack –

When you change the battery, please be sure to wear insulated gloves and shoes. It is also a good idea to remove rings, necklaces, and watches. Using insulated tools is also the best practice. Please do not use a third party battery or mix up old and new batteries. Using the same battery longer than its product life may decrease the backup run time and the worst case, catch fire.

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