Frequently Asked Questions

How long is the warranty period?

Sanyo Denki America, Inc. (SDA) warrants the Product to be free from material defects in materials and workmanship for a period of thirty-six (36) months for Uninterruptible Power Supply (UPS), twelve (12) months for D11A inverters, and (1) year for internal battery packs from the date of purchase. Upon reasonable inspection and judgment, Sanyo Denki America, Inc. (SDA) will either repair or replace any defective parts of the product upon return to SDA. Parts replaced during the warranty period do not extend the life of the basic product warranty. This warranty applies only to the products specified by this warranty policy. Sanyo Denki America, Inc. disclaims all responsibility for damage to any load device, software, and loss of data.