Support
KNOWLEDGE BASE WEBSITE
For technical support inquiries, please call our 24hours call acceptance center to open a new support ticket. A professional service representative will be in touch with you within the next business day.
Online Knowledge Base
Online knowledge base is available.
Sign-up and find information you need from your PC and mobile device
GET SUPPORT BY E-MAIL
Submit your question here, and our system will automatically create a support ticket for you.
Get Support by e-mail
For technical support inquiries, please send us an e-mail. Our system will create a support ticket for you.
A technical service representative will be in touch with you within next business day.
> E-mail: sanups@sanyo-denki.com
OPEN TICKET BY PHONE
Can’t find the answer online? To resolve your issue, please call our 24hours call acceptance center.
Call Acceptance Center
For technical support inquiries, please call our 24 hours call acceptance center to open a new support ticket.
A technical service representative will be in touch with you within next business day.
> Call: 1(310)783-5405
CHECK TICKET STATUS
Submitted a ticket? You can check the support status and conversation history.
ONSITE FIELD SUPPORT
Onsite Installation service, Troubleshooting, and Technical Support are available in the Greater Los Angeles area.
> Call: 1(310)783-5405
BEFORE YOU BUY
Call Sales Support about a SANUPS product you are interested or e-mail us at power@sanyo-denki.com
> Call: 1(310)783-5400 Sales Ext. 583
Looking for a Replacement Battery?
Is Your uninterruptible power supply system beeping? Well, it is a time to replace your battery. All of our UPS systems are programmed to beep after 4.5 years* since the first installation to remind you a battery replacement.
*Our battery’s expected life is 5 years. Battery life varies depending on operation environments such as temperature, humidity, and commercial power condition.
RECYCLE OLD BATTERY
We recycle old batteries and issue a proof of disposal.
Please send old battery packs to us.
> Send To: Sanyo Denki America, Power Division
> Address: 478 Amapola Ave Torrance, CA 90501
PRODUCT WARRANTY
You can check the warranty status and the expiration date from the page below. You will need a serial number. The serial number is usually on the nameplate sticker on the uninterruptible power supply system.
