Frequently Asked Questions

How can I get technical support?

SANYO DENKI AMERICA, INC. provides three different ways to support you. Our knowledge-base page has online manuals, instructions, and helpful information for most of our Uninterruptible Power Supply systems (UPS).

SANUPS 24 hour Call Acceptance Center is your first point of contact. Our operators are standing by in case of an urgent matter. They will open a support ticket and escalate the situation to the upper tier for you.  The phone number is (310)783-5405.

Also, you may open a support ticket by sending us an e-mail at Our support system will automatically open a new support case and it will send you the case number for your convenience.